You’ll know you’ve successfully claimed a free game if Epic emails you a receipt and if the game shows up in your library. If you’ve tried both the browser and launcher and nothing’s happening, try using everyone’s favourite method of IT support – log out of your account, turn your computer off and on again, and log back in.
You don’t need a phone number to turn on 2FA – you can use your email to receive security codes.Īs games can be claimed through both your browser and the Epic Games Launcher, you can try switching your redemption method. If you’re having issues with actually claiming your game in the first place, make sure 2FA is activated on your Epic Games Account.Ĭlaiming free games on the Epic Games Store now requires two-factor authentication as part of Epic’s new security process.
If 24 hours have passed and you’re still having issues downloading your free game, try uninstalling the Epic Games Launcher, restarting your computer, and reinstalling the launcher.
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